Frequently Asked Questions
Q. How do I contact Oregon
A. You may call our general information line and request any department by dialing 541.687.7134. You can also email us here.
Q. What is your mailing address?
A. Oregon Imaging Centers primary mailing address is: Physicians’ and Surgeons’ Building, 1200 Hilyard St, S330, Eugene, OR 97401.
Q. Where are you located?
A. We have three facilities: one in Eugene at the University District site, and two on the RiverBend campus. Get details here.
Q. Do I need prior authorization from my insurance provider?
A. Some plans require prior authorization before they will pay for your imaging study. You are responsible for checking with your insurance provider to determine if this step is necessary prior to arriving for your appointment. Your insurance company can also tell you what procedures and imaging studies are covered by your plan and which are not. You are responsible for paying for any services not covered by your insurance provider.
Q. What is needed for Oregon Imaging Centers to bill my insurance company?
A. On the day of your appointment, please bring a current insurance card with ID number and a group number. If we are seeing you as part of a worker's compensation claim or auto injury, please have your claim number available and the name and address of your attorney. Oregon Imaging Centers will make our best effort to bill your insurance company, however, you as the patient are liable for services not covered by your insurance plan.
Q. Will Oregon Imaging Centers file a claim with my secondary, as well as primary insurance plan?
A. Yes, if the secondary insurance information is provided to us at the time of service.
Q. How can I request a copy of my films or images?
A. Oregon Imaging Centers provides the images and interpretation to your physician(s). We can provide them to you or send an additional copy to another physician or other party upon request. You can contact our medical records department by calling 541.334.7559 or you may request your records in person at:
1200 Hilyard Street, Suite 330, Eugene, OR 97401
Q. How long are my films, reports and images (medical records) kept on file?
A. Oregon Imaging Centers medical record retention policy complies with Federal Regulations governing medical records that are stored in our PACs (Picture Archival Computer System). Retention varies depending on your age and the type of study performed. In general, we retain adult medical records for seven years after the date of service. Mammography studies are retained for ten years after the last date of service. Medical records of patients under the age of eighteen are retained for a minimum of seven years, or one year past the age of eighteen.
Q. Does Oregon Imaging Centers treat children?
A. Yes, Oregon Imaging Centers can see children of any age. Some imaging studies may be more appropriate if your child is sedated or anesthesia is administered. Your physician can help you determine what is best for your child.
Q. I am from out of town; can Oregon Imaging Centers help me find a place to spend the night?
A. Although we do not help make arrangements, these two hotels are conveniently located near our imaging centers:
Phoenix Inn Suites - Eugene
850 Franklin Blvd.
Eugene, OR 97403
Super 8 Motel
3315 Gateway Street
Springfield, OR 97477
Q. Are financial assistance programs available?
A. Oregon Imaging Centers is committed to ensuring that every member of our community receives the medical imaging services they need, regardless of ability to pay. Medically necessary imaging services will never be delayed or denied based on your ability to pay. If you believe you may have difficulty paying for imaging services you require, we offer several programs that you may be qualified for, these include:
- Bridge Assistance program through PeaceHealth. For more information call 541.686.7191
- United Way 100% Access Program
- Payment plans are available for self-pay customers
Q. May I request a price quote before I have my imaging study?
A. Yes, we can quote you our non-contracted rate. If you have insurance, this may not be the amount of money your insurance company pays us for service. We regret that we are unable to quote our contracted prices. Please contact your insurance company for more information about their reimbursement rates.
Q. What forms of payment does Oregon Imaging Centers accept?
A. If you have insurance, Oregon Imaging Centers will attempt to bill your insurance company. If your claim is denied, you will receive a bill for the imaging services that were provided to you. We accept Visa, MasterCard and personal checks.
Q. What will I need to do to prepare for my imaging study?
A. This is a very important question and varies depending on the type of imaging study your physician has ordered. If you have questions about preparing for your imaging study, please call our scheduling department at 541.334.7555. We have also put many preparation protocols for specific imaging studies online. You may review this information by browsing the Services section of our website. Be sure to review the scan specific to your case. Failure to follow the recommended preparation instructions may result in your imaging study being canceled and rescheduled.
Q. Will I need a driver?
A. Some imaging studies require a driver for your safety. In some instances we will be unable to perform your imaging study if a driver does not accompany you to your appointment and wait for you during your imaging study. This is for your safety and generally relates to whether sedation was used. Please make the necessary arrangements or let us know in advance so we can make arrangements for you. If you are unsure if you will need a driver, please view the information specific to your service, or call our scheduling department at 541.334.7555.
Q. Can I arrange to take a tour of Oregon Imaging Centers facilities?
A. Of course. Contact a representative in our business development department, who can arrange a tour at a time most convenient for you.
Q. When will I see my results?
A. Oregon Imaging Centers provides the images and interpretation (results) in a report that will be sent to your physician(s). We can provide them to you or send an additional copy to another physician or other party upon request. You can contact our medical records department by calling 541.687.7134, or you may request your records in person by visiting us at 1200 Hilyard Street, S330, Eugene, OR 97401.
Q. How do I schedule an appointment with Oregon Imaging Centers?
A. Most imaging studies require a referral from a physician. If your physician has provided you with a referral, you or your physician may fax your referral to 541.334.7564. Please note that all faxed referrals must be signed by the referring physician.
Screening mammograms do not require a referral. Simply call 541.334.7555 or submit a request here.
If your physician prefers to call and submit a verbal order or referral to our scheduling department, they may call 541.334.7555. Once we have received the referral, we can schedule your appointment. To schedule an appointment time, call 541.334.7555 or submit a request here.
Q. I've forgotten my appointment time, how do I find out when to arrive for my imaging study?
A. Call our scheduling department at 541.334.7555.